Delight Your Solar Customers Without Blowing the Budget

The Bodhi–Enact combo for clear communication, faster installs, and happier homeowners — affordably.

In today’s solar market, great technology isn’t enough. Customers expect clear communication, proactive support, and long-term reliability from the companies they trust to power their homes and businesses. Building that experience takes more than panels and software, it takes best practices that put the customer journey at the center.

A seamless customer journey begins with clear communication. From proposal to installation, homeowners want to feel informed and confident. Automating updates, setting expectations, and offering easy channels for questions are best practices that reduce friction.

This is where Bodhi shines. Bodhi is rated #1 for solar customer management software, helping companies deliver personalized, automated updates, centralize communication, and even detect customer sentiment to prevent issues before they escalate. By creating consistent touchpoints, Bodhi transforms communication from a pain point into a growth driver.

Customer experience doesn’t end on the day of installation. Long-term satisfaction depends on how well a system performs and how quickly issues are addressed. Best practices here include proactive monitoring, transparent reporting, and giving customers tools to understand their own system’s financial performance – savings, ROI and overall system health,

Enact is a leading solar and software company, with an AI-enabled asset management platform that provides end-to-end lifecycle management. For homeowners, Enact’s solar software solutions allow them to track their overall savings, as well as solar energy production, battery storage cycling and overall system health. For businesses, Enact delivers a consultative approach, combining system design, financial outcomes tracking, and long-term monitoring.

 

• How can you centralize communication so customers aren’t left guessing?
  Having one platform for all updates and messages ensures clarity and consistency
• Why should updates be tied to real milestones?
  Customers who see progress aligned with actual installation stages feel informed, not forgotten.
• How do proactive alerts prevent major frustrations?
  By notifying customers before issues escalate, you show that their system — and their peace of mind — matters.
• Why is regular reporting on savings and system health so valuable?
  Transparent, ongoing reporting reminds customers of the return on their investment and reinforces trust.
• When should you ask for reviews and referrals?
  Closing the loop when customers are happiest leads to more positive reviews and word-of-mouth growth.

When communication and performance come together, customers feel confident, supported, and empowered. That’s the foundation of long-term trust and it’s what creates advocates who will recommend solar to friends, neighbors, and colleagues.

With Bodhi ensuring smooth communication and Enact powering ongoing system performance, solar companies can adopt industry best practices that deliver better experiences.

Enact’s award-winning software platform is designed to transform and accelerate clean energy globally. Enact is the only two-sided platform that allows both residential and commercial users to simplify their entire solar and energy storage purchase and ownership journey, designed by Enact and delivered by local solar professionals. Enact also enables thousands of professionals in over 25 countries to sell and deliver projects and manage solar assets for long-term performance.
Learn more at https://enact.solar/.

Bodhi® is a leading solar customer experience platform. Bodhi® offers a suite of automation and AI tools to manage communications, get ahead of escalations, and grow solar businesses with happy customers. To learn more, visit https://www.bodhi.solar/.